Customer Care/Navigator - Whangarei

Who we are:

At Resonate, we’re more than just a business; we’re a proud Kiwi-owned and operated mission-driven organisation.  Our goal is simple:  to provide top-notch hearing healthcare for all New Zealanders.  We’re committed to putting people first, we have big plans to expand our reach and impact.

Why you will love this role:

As a Customer Care Coordinator reporting to the Head of Sales & Customer Experience, you’ll embark on a dynamic journey.  Your mission? Delight our customers and equip them with the tools and support they need for a seamless health journey. You’ll also connect with the local community, raising awareness about our invaluable services.  In this close-knit team, you’ll be hands-on, involved in:

• Being utterly customer-obsessed, delivering an exceptional experience.
• Ensuring our Resonate Studios always mirror our marketing and brand standards.
• Championing local business growth and community awareness of our mission
• Taking charge of local social media for the Studio, creating positive connections within the community
• Becoming a subject matter expert in your field.

You will have huge energy and determination, and can showcase the following:

• A relentless focus on customer service, consistently delivering excellence.
• Top-notch organisational skills and time management, even when juggling diverse tasks.
• Outstanding communication abilities, allowing you to engage effectively with a wide range of people.
• Prior experience with social media management
• A knack for community engagement and business promotion

• Career progression - you can train to be an Audiometrist
• The Tahua Family discount provides access to generous discounts across Burger King, Starbucks, Popeyes, Hannahs, Number One Shoes, Torpedo 7 and of course, Resonate Health
• A fantastic working environment and a thriving company culture, backed by ambitious growth plans.